Shipping policy
Last Updated: October 23, 2026
Thank you for shopping at Homezuno. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, and other shipping-related information.
1. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
During holidays, promotional periods, or unusually high order volumes, processing may take slightly longer.
2. Estimated Shipping Time
After your order has been processed, standard shipping normally takes approximately:
7–15 business days
The estimated total delivery time, including processing and transit, is approximately:
8–18 business days
These delivery timeframes are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by carrier delays, severe weather, customs processing, transportation disruptions, public holidays, or other circumstances outside our reasonable control.
3. Shipping Charges
Homezuno uses the following standard shipping rates:
-
Orders from $0.00 to $39.98: $12.99 shipping
-
Orders of $39.99 or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
4. Order Tracking
Where tracking is available, tracking information may be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number has been issued.
If your tracking information has not updated for an extended period, please contact us at:
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
-
Full name
-
Street address
-
Apartment or unit number, if applicable
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Contact information
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has already been shipped.
6. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances outside our control.
Possible causes include:
-
Severe weather
-
Carrier delays
-
Transportation disruptions
-
Customs inspections
-
Public holidays
-
High seasonal shipping volumes
-
Incorrect or incomplete shipping information
-
Local delivery restrictions
If your order appears to be significantly delayed, please contact our customer service team for assistance.
7. Lost Packages
If your tracking information indicates a delivery problem or your package appears to be lost, please contact:
Please provide your order number and relevant tracking information.
We will review the situation and assist with an appropriate resolution based on the available shipping information.
8. Damaged Packages
Please inspect your package and products after delivery.
If an item arrives damaged, please contact us as soon as reasonably possible and provide:
-
Your order number
-
Product name
-
A description of the damage
-
Clear photographs of the damaged item
-
Photographs of the shipping package where relevant
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
9. Incorrect Delivery Information
Homezuno is not responsible for delays or failed delivery resulting from incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply where permitted by law before the order can be resent.
10. Customs, Duties, and Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Where such charges are not collected during checkout, they may be assessed by local authorities.
Customers are responsible for applicable import charges where required by local law.
11. Multiple Packages
In some cases, products from the same order may be shipped separately.
If this occurs, you may receive multiple packages or tracking numbers.
You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
12. Contact Us
For questions about shipping, delivery, or tracking, please contact:
Homezuno
Email:
[email protected]
Website:
homezuno.com
Company:
Guangzhou Shuiqin Trading Firm (Sole Proprietorship)
Business Address:
Room 302, No. 2, Lane 5, Limin Street,
Lanhe Town, Nansha District,
Guangzhou, Guangdong, China