Refund policy

Last Updated: October 23, 2026

Thank you for shopping at Homezuno. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, and damaged or incorrect orders.

1. Return Period

We accept eligible return requests within 30 days after delivery.

To qualify for a return:

  • The request must be submitted within 30 days of receiving the order.

  • The item must be unused, undamaged, and in substantially the same condition in which it was received.

  • The item should include its original packaging and accessories, where applicable.

  • Proof of purchase or an order number must be provided.

Items that have been used, altered, intentionally damaged, or returned incomplete may not qualify for a refund, except where otherwise required by applicable law.

2. How to Request a Return

Before returning any item, please contact us at:

Email: [email protected]

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs where the item is damaged, defective, or incorrect

Please do not send a product back before receiving return instructions from our customer service team.

3. Return Shipping

If the return is caused by a damaged, defective, or incorrect item received from us, Homezuno will provide appropriate return instructions and will cover reasonable return shipping costs where required.

If the return is requested because of a change of mind, incorrect selection, or another reason not caused by Homezuno, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact [email protected] as soon as reasonably possible.

We may request photographs or other information to help verify the issue.

Depending on the circumstances, we may offer an appropriate replacement, refund, or other resolution.

5. Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit card issuer, or payment provider.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment or shipment. Once an order has been processed or shipped, it may need to be handled through the normal return procedure.

7. Exchanges

If you would like a different item, size, color, or style, please contact our customer service team.

Availability cannot be guaranteed. In some cases, returning the original item and placing a new order may be the most practical option.

8. Contact

For questions about returns or refunds:

Homezuno
Email: [email protected]
Website: homezuno.com

Company: Guangzhou Shuiqin Trading Firm (Sole Proprietorship)

Address:
Room 302, No. 2, Lane 5, Limin Street,
Lanhe Town, Nansha District,
Guangzhou, Guangdong, China